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Customer Support

For answers to any of your Gameplay questions about Wizard101 please take a look at our Players Guide:

This has answers about all aspects of Wizard101 including how to play, quests, housing, gardening, crafting, pets and so much more.

We also have our Message Boards that contain suggestions and hints from our other experienced players:

For any account, billing, or technical issues take a look through our FAQ:

If you don't find the answer or if you need personalized assistance, click on the "Contact Us" tab or email us directly at Be sure to include the following: 

  • Username(s) *do NOT include passwords
  • Character name (if applicable) *add level & school if all named same
  • Billing name & address (if a billing question) *NEVER send full credit card info
  • Any relevant details
  • If the email address tied to your account is no longer valid, please provide another address in your message for us to respond to.

If you don't receive an automated reply with a ticket number within 24 hours, please double check your spam folder. Tickets are responded to in the order received.

If you do not have a Wizard101 account, you may find your answers in our
Help & Support FAQ, or on our Message Boards.
  • We’re rated E 10 and up for Crude Humor and Mild Fantasy Violence
  • We won the Massively Award for Best of the Decade

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