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New PC existing character missing

AuthorMessage
Survivor
Jan 17, 2015
1
Hi
I got a new pc. I downloaded the wizard101 client and logged in with my existing account details. But my old character is missing. i.e. the only option is to create a new character

Anyone know how to fix?
Administrator
Hello,

That does sound unusual. Please send an email to support@wizard101.com so they can investigate the issue further.

community@wizard101.com