I own two wizard101 accounts and neither of them are receiving the items that they win after a battle. The icon shows up (ex. a hat, robe, athame, etc.) but when I click on it, there is no option to equip the item. And when I check to see if it's in my bag, it's not. I got a deck of the tempest (or something similar to that name) from the temple of storms from the first monster you have to defeat. But when I went to my bag to equip it, it wasn't there. Is this a bug, or is the problem something else?