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Unable to View Support Ticket Response

AuthorMessage
Survivor
Dec 22, 2019
2
So I recently contacted support in regards to an issue I had with the open chat feature, and I received an email saying they hadn't heard from me in 24 hours, and so the ticket would be closed. However, I cant view the response, and I only have my ticket reference number to show for it Question Reference # 200423-000420.
I have checked my spam folder, and still have nothing. If there is anything I can do to view supports response, that'd be great, thanks!

Administrator
Please respond back to the support ticket email if you haven't heard from support in at least 48-hours.